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Refund Policy

You can return an item purchased from La Once free of charge within 14 days of delivery.

You will have 14 days from the date of delivery to follow the return instructions and book a courier collection. Please contact us immediately by filling the form below to request your return.

We can only accept returns and exchanges where the shoes are in perfect condition. To avoid marking the soles, we kindly ask you to try the shoes on a clean and dry carpeted surface.

Once we have received your return and we are satisfied it is in perfect condition, we will refund the original payment card within 14 days. In case we cannot accept your return, we will contact you.

If you believe you have received an order in an unsatisfactory condition, please contact us as soon as possible at the email provided in the order invoice.

Any rights you have under law that cannot be limited or excluded remain unaffected.


Refund Form